Website and service information.
A structured draft for privacy, cookies, website terms and complaints. The final wording must reflect the legal entity and operating model.
Privacy notice
Last updated: final publication date to be added.
Axiom Property Group will need a privacy notice that explains which legal entity controls personal data, what information is collected, why it is used, the lawful bases relied upon, who receives it and how long it is retained.
Information likely to be collected
- Contact details supplied through landlord, council or resident enquiry forms.
- Property information, ownership details and supporting documentation.
- Communication records and service history.
- Technical website data where analytics or security tools are enabled.
Your rights
The final notice should explain applicable UK data-protection rights and provide the correct contact route for access, correction, deletion, restriction, objection and complaints to the ICO.
Website terms
Website information is general and does not form a property offer, tenancy, insurance policy or management agreement. Any service depends on assessment, due diligence and signed terms.
Illustrative prices, coverage, testimonials and statistics in this concept must not be treated as current operational facts. References to council, PRS or temporary accommodation services do not represent automatic acceptance, placement or an award of public-sector work. Every arrangement remains subject to procurement requirements, property assessment, due diligence and signed terms.
Users should not rely on this website as legal, tax, mortgage, licensing or investment advice.
Complaints procedure
The final procedure should give the designated complaints email and postal address, confirmation timescale, investigation stages and the relevant independent redress scheme.
- Raise the issue with the property or resident contact.
- If unresolved, submit a formal written complaint with the relevant details.
- Axiom acknowledges, investigates and provides a final viewpoint within the published timescale.
- The complainant is told whether and how the matter can be referred to an independent redress body.
Emergency repairs and safeguarding concerns should use a separate urgent route, not the general complaints process.